January 29, 2015

Our Culture


DES-CLAW has a culture of continuous improvement designed to challenge our people, foster their professional development and to provide exceptional results to our customers.  Our success comes from great teamwork and exceptional individual effort, so we strive to reward collaboration and the pursuit of excellence. Quality and service to our employees and customers are the building blocks of our business strategy.

At DES-CLAW, we are dedicated to doing things the right way. A way that demonstrates our commitment to responsible business practices and good corporate citizenship. Our daily behavior shapes our reputation and value as a service provider, an employer, an integral member of our local communities, and a nationwide corporate citizen.

As business and regulations continue to change, it has become more and more important to explicitly define the core values from which we develop our culture, our brand, and our business strategies.   These concepts are more than just words on paper. They are used daily as decision-making guides. They are ingrained into our process, action and everything we do.



  • We accept personal accountability for our actions and our results
  • We focus on building value for our company, customers finding solutions and achieving results
  • We do not make excuses or place the blame on others
  • We keep our promises and commitments made to each other
  • We learn from our outcomes and we consider what worked and what didn’t
  • We seek solutions as opposed to just raising issues and support turning new ideas into actions

Commitment to Excellence

  • Service Excellence – Our commitment is to deliver top-notch customer service to all internal and external customers, with the goal of creating satisfied and loyal customers. Each employee strives for service excellence. DES-CLAW supports and encourages individuals to maintain the highest set of standards. Going above and beyond for all of our customers is our expectation.
  • We guarantee our work. We commit to our customer’s satisfaction and exceeding their expectations. We intend for our customers to achieve their desired and expected goals. We earn the right to do business with our customers by creating value and delivering results.


  • We make sure that everything we produce / deliver is consistently high quality so that we can be confident and proud of service result.
  • Follow documented procedure In order to identify opportunity, we must consistently follow the path/process in front of us.  If we deviate, our path is then unclear.  Follow the path and then look for opportunity.
  • Consistently strive to meet/exceed goals and expectation

Continuous Improvement

  • DES-CLAW is committed to getting better every day in all we do, as individuals and as team.
  • Maintain the mindset that good is not good enough. Strive for CONTINUOUS IMPROVEMENT in everything we do, every day.
  • Our competitive edge is the practice of simplicity. Simplicity improves the quality of our work/service, reduces cost and increases the speed of our product/service delivery.

Customer Focused

  • We protect and promote the DES-CLAW reputation with our customers, those we meet and within the industry.
  • We work to build lasting relationships with our customers.
  • We create value for our external and internal customers.
  • We listen to our customers and deliver ever-increasing value.
  • We are dedicated to satisfying our customer. We believe in respecting our customers, listening to their requests and understanding their expectations. We strive to exceed their expectations in affordability, quality and on-time delivery.

Team Work

  • We work together as one team.
  • We share ideas and best practices.
  • We learn from and share information with our co-workers and others in the industry.

Trust and Integrity

  • We do what we say we will do and treat people the way we want to be treated.
  • We communicate honestly, openly, responsibly and often.
  • We will act with integrity which means always doing the right thing legally, ethically and morally.
  • We will honor the spirit and intent of our commitments and promises, demonstrating consistency between our actions and our word
  • We tell our customers the truth; stand by our word and take responsibility for our action.
  • We will be accountable for the impact of our actions and behaviors on fellow employees and customer.